At Eclare, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the information you provide when using our website or purchasing our products.
Information We Collect
We may collect personal information including your name, phone number, email address, billing and delivery address, and payment-related information when you place an order or contact us. We may also collect information related to your browsing activity and interactions with our website to improve user experience and website performance.
How We Use Your Information
Your information is used to process and deliver orders, provide customer support, send order confirmations and updates, communicate regarding warranty or support requests, and improve our products and services. If you choose to subscribe, we may also send promotional offers, product launches, or marketing updates.
Order Communication
By placing an order with Eclare, you agree to receive order-related communications through channels such as email, phone calls, or WhatsApp for updates regarding your purchase, delivery, warranty, or customer support.
Data Protection
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. Your personal information is not sold or shared with third parties except where necessary to process payments, fulfill deliveries, or provide essential services related to your order.
Cookies & Website Analytics
Our website may use cookies and analytics tools to better understand visitor behavior, improve website functionality, and enhance the overall shopping experience.
Warranty & Support Records
Information related to warranty registrations, support requests, and order history may be securely retained for customer service and warranty verification purposes.
Policy Updates
Eclare reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page.
Contact
For questions regarding this Privacy Policy or your personal information, please contact us at hello@eclare.mv